CVS Health CVS sees its technology investments as an inflection point as it works to become a more consumer-based health care technology company. Last year, the company committed to invest $20 billion over the next decade in emerging technologies to simplify the health care experience and improve customer engagement. The investment includes developing an open platform that can provide seamless access to payers, providers, pharmacy benefit managers (PBMs), pharmacies and digital health tools.

CVS recently began the targeted launch of its Health100 platform, including Haio, an artificial intelligence (AI)-powered assistant designed to simplify the consumer experience and help people better engage in their care journey. The company expects to expand access later this year following encouraging early feedback.

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